Refund & Satisfaction Guarantee

We stand behind every routine we curate. Our 30-Day Skin Barrier Guarantee ensures that you can try your aesthetician-curated routine with complete peace of mind.

1. 30-Day Satisfaction Guarantee

If an authentic routine purchased from Renu IQ causes persistent irritation, sensitivity, or does not suit your skin type within 30 days of receipt, contact our support team. We will happily help you exchange it for a more suitable routine or issue a full refund to your original payment method.

2. Damaged or Defective Items

If your package arrives damaged in transit, leaking, or broken, please take a quick photo and contact us within 48 hours of delivery. We will dispatch a complimentary replacement immediately with zero return hassle.

3. How to Initiate a Return or Exchange

Simply email our client concierge at support@renuiq.com with your Order #. Our team responds within 24 hours with pre-paid return instructions.