Shipping policy
Processing Time Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- White Glove Delivery: Available at an additional fee for large items such as saunas, cold plunges, and massage chairs. Delivery time varies by location (typically 1-3 weeks). This service includes delivery, unpacking, setup, and removal of packaging materials.
Shipping Costs Shipping costs are calculated at checkout based on your location, item size, and selected shipping method.
Large Item Delivery Due to the size and weight of items such as permanent saunas, permanent cold plunges, and steam showers, special delivery arrangements apply:
- White glove delivery service is recommended and includes professional setup
- Delivery appointments will be scheduled after order placement
- Please ensure adequate access to your delivery location
Mobile Units Mobile saunas and mobile cold plunges may have different delivery requirements. Our team will contact you to arrange delivery details.
Shipping Locations We currently ship within the United States. Delivery to Alaska, Hawaii, and remote locations may require additional time and fees.
Order Tracking Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us immediately at [your email] so we can resolve the issue promptly.
Questions? For questions about shipping, please contact us at info@renuiq.com.